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Emailing

In this lesson, we are going to look at how to write business emails. We are first going to read some advice regarding email etiquette. We are then going to look at the layout and language and finally we are going to focus on writing confirmation emails. Let´s begin!

 

Writing emails

 

A. Identify the different parts of an email. Match A-E with 1-5.

A. Bcc (box)

B. Cc (box)

C. Subject (box)

D. Text (box)

E. To (box) 

1)Where you put the email address of the person you are writing to
2)Where you put the email address of the person you would like to copy into the email
3)Where you put the email address of someone that you would like to hide to the person you are originally writing to
4)Where you write the subject of the email
5)Where you write the text
Corregir   Ver Solución   Limpiar

 

imag81

 

Email etiquette

 

A. The following advice to business email writers has been jumbled up. Put each sentence into the correct order and take note of the advice!

1) the / want /check / address / of / person / Always / you / to / email /write / to /the
2) the / subject / subject / in / a / box / Write
3) email / you / to / addresses / remember / to / want /Bcc / hide / not / cc! / If
4) email / your / short / Keep /
5) capital / when / letters / use / essential / Only /
6) each / between / Put / a / space / paragraph
7) attached / the / Always / you / have / correct / sure /file / make /
8) Sign / appropriately / off
Corregir   Ver Solución   Limpiar

 

 

B. The following emails have broken the business email etiquette rules. Which rule have they broken ?

1)Rule No Subject in the subject box
Corregir   Ver Solución   Limpiar

 

1)Rule Incorrect a attachment attached
Corregir   Ver Solución   Limpiar

 

1)Rule Overuse of capital letters
Corregir   Ver Solución   Limpiar

 

1)Rule Not appropriate sig off
Corregir   Ver Solución   Limpiar

 

 

Corfirmation Emails

Often when you work in a company you have to send and you will receive confirmation emails. We are now going to focus on the structure of these emails.

Read the following examples and answer the questions.

 

A. Which email is an email of confirmation and which one is a requesting confirmation?

imag86

1)
Corregir   Ver Solución   Limpiar

 

imag87

1)
Corregir   Ver Solución   Limpiar

 

 

B. Put the following structures of a confirmation email / request for confirmation in order according to the examples.

 

(doble click para ver las respuestas, un click para volver a la posición original)

imag88

 

 

Language of emails

The language used in emails and letters is very similar. Therefore, the useful phrases that you learned in Lesson 13 will be suitable when writing business emails. We are however, going to focus now on the languague of confirmation emails and emails requesting confirmation.

 

A. Put the following expressions into the correct category

imag89

 

(doble click para ver las respuestas, un click para volver a la posición original)

imag90

 

 

Writing Tasks

Write the following emails (30-70 words)

  1. You have just received the merchandise from Mr Mansfield. He asked you to email him as soon as you received the goods.
  2. You returned goods to the Computer Company a week ago. Send an email to the Customer Services Representative asking for confirmation of receipt. 
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