There
are a number of phrases and idioms that are used when telephoning.
We are now going to look at how to answer the phone (as a
secretary or receptionist).
Company
Greeting - Response to greeting - Reply to question / greeting
Company Greeting:
-
Good morning / afternoon Queens English College (or name of
company), how can I help you?
Responses
to greeting:
1. Good morning, yes can you put me
through to Mr________ / extension ________ .
2.
Sorry, could you tell me if Mrs ________ has arrived?
3.
Yes, could you please tell me your Companies fax No.
Reply
to question / greeting:
1. One minute, your call is being
transferred / I'm sorry he is not here today. Can I take
a message?
2.
Yes, she arrived at 10:00 or No she still hasn't arrived.
3.
Of course, the no is ________
Taking
Messages
When taking down messages it is very important that you get
certain facts right, for example, the name, address and
telephone number of the caller. If necessary you will have
to ask for them:
1. Information to be clarified:
Could you tell me exactly what you said?
2.
Ask for repetition:
Could I have your name again please?
Could you repeat that?
I'm sorry I didn't catch that
3.
Ask for spelling:
Sorry, could you spell that for me please?
4.
Show understanding:
I see
Right
5.
Confirm:
Let me just repeat that, ...
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ooo O ooo --------
(Haga
click sobre las preguntas para ver las respuestas;
doble click vuelve a posición original)
